Programme

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  • ENTER2020 Day 1

    January 8, 2020

  • ENTER2020 Day 2

    January 9, 2020

  • ENTER2020 Day 3

    January 10, 2020

  • PhD Workshop

    January 7, 2020

  • Smart UK Day

    January 9, 2020

  • ENTER2020 Registration
    Where
    AP Foyer

  • Welcome address from IFITT President
    Where
    AP 3&4 (03 AP 00)

  • Welcome address from University of Surrey, host of ENTER2020, by the President and Vice-Chancellor of the University, Professor Max Lu, with an introduction by the Executive Dean of Faculty of Arts and Social Sciences, Professor Graham Miller
    Where
    AP 3&4 (03 AP 00)

  • Over the past seven decades, tourism has experienced continuous expansion and diversification to become one of the largest and fastest-growing economic sectors in the world. Improved living conditions and technology innovations have been the key drivers of tourism development, transforming the sector from a pastime into a major global industry. From start-up to growth, the sector experienced its first shakeouts at the turn of this Millennium and might well be entering a phase of maturity soon. This implies a re-assessment of what will drive sustainable growth in its mature phase, but also a critical discussion about tourism role in economies and societies. Tourism could establish itself as a role model for economic development, one that puts the conservation, preservation and protection of nature and culture at the heart of economic development. For global tourism to become such a driver of socio-economic change, accountability for its negative impacts must be taken. Moderator: Juho Pesonen, University of Eastern Finland
    Industry Track
    Where
    AP 3&4 (03 AP 00)

  • This keynote discusses one of the paradoxes of contemporary tourism and hospitality enquiry. Namely, the sector’s position at the leading-edge of global technological transformations and challenges and the research field’s failure to lead the attendant intellectual, ethical and policy debates. Tourism and hospitality are at the heart of the fourth industrial revolution of artificial intelligence (AI) and automation. The sector is central to contemporary policy debates, including on: security and surveillance, mobility and (im)migration, urbanisation and smart cities, gender equity, climate crisis, sustainability and low carbon economies. Yet it is not us but lawyers and sociologists, and management, political, environmental, human and health and computer scientists who tend to lead public discussions on these issues. Focused on responsible robotics and AI ethics, my keynote will speculate on why this is the case. It will briefly discuss our sector’s role in shaping artificial intelligence (AI) and automation, before challenging our field to respond to its ethical issues and thereby undo this paradox. Moderator: Anyu Liu, University of Surrey
    Industry Track
    Where
    AP 3&4 (03 AP 00)

  • Coffee break 1
    Where
    AP Foyer

  • (1) Peter O'Connor. "Brandjacking: The Effect of Google’s 2018 Keyword Bidding Policy Changes on Hotel Website Visibility." (2) Chun Liu and Kam Hung. "Self-service Technology Preference during Hotel Service Delivery: A Comparison of Hoteliers and Customers." (3) Erin Yirun Wang, Lawrence Hoc Nang Fong and Rob Law. "Review Helpfulness: The Influences of Price Cues and Hotel Class."
    Research Track
    Where
    80 MS 02

  • Judges: Adam Woznica (Expedia Group), Jan Krasnodebski (Expedia Group), Julia Neidhardt (TU Vienna), Irem Onder (UMass Amherst), Adrian Hilton (University of Surrey)
    Industry Track
    Where
    AP 3&4 (03 AP 00)

  • Speakers: Dimitrios Buhalis, Ulrike Gretzel, Chulmo Koo, and Panel Discussion
    Research Track
    Where
    28 AP 02

  • (1) Florian Zach, Zheng Xiang and Rodolfo Baggio. "Analysing Linkage between ICT and US State Tourism Websites." (2) Emily Corrigan-Kavanagh, Caroline Scarles and George Revill. "Augmenting Travel Guides for Enriching Travel Experiences." (3) C.K. Bruce Wan, Kate Sangwon Lee, Daniel Leung and Sangwon Park. "Using design thinking as an educational tool for conceptualizing future smart hotel guest experiences." (4) Yang Lu, Athina Ioannou, Iis Tussyadiah and Shujun Li. "Segmenting travelers based on responses to nudging for information disclosure."
    Research Track
    Where
    AP 2 (02 AP 00)

  • (1) Irem Onder, Bozana Zekan and Nusret Araz. "An Efficiency Assessment of DMOs’ Facebook Pages: A Benchmarking Study." (2) Dandison C. Ukpabi, Heikki Karjaluoto, Sunday Olaleye and Emmanuel Mogaji. "Customer Value Framework and Recommendation Intention: The Moderating Role of Customer Characteristics in an Online Travel Community." (3) Naoki Shibata, Hiroto Shinoda, Hidetsugu Nanba, Aya Ishino and Toshiyuki Takezawa. "Classification and Visualization of Travel Blog Entries Based on Types of Tourism."
    Research Track
    Where
    81 MS 02

  • (1) Jacques Bulchand-Gidumal, Santiago Melián-González and Beatriz González-López-Valcárcel. "Impact of Free Wi-Fi on Guest Satisfaction and Price of Properties in Sharing Economy Accommodations." (2) Osman El-Said and Toleen Al Tall. "Studying the Factors Influencing Customers’ Intention to Use Self-service Kiosks in Fast Food Restaurants." (3) Boris Ruf, Matteo Sammarco, Jonathan Aigrain and Marcin Detyniecki. "Pharmabroad: A Companion Chatbot for Identifying Pharmaceutical Products When Traveling Abroad."
    Research Track
    Where
    72 MS 03

  • Colin Bidewell, Pathway Consulting Group Limited, "When CX and CSR converge through tourism tech innovation" Mayte Garcia-Corcoles, HOSBEC, "Big Data and Sustainability for the Tourism Industry"
    Industry Track
    Where
    AP 1 (01 AP 00)

  • Editorial Board Members Only
    Where
    AP 1 (01 AP 00)

  • Judges: Adam Woznica (Expedia Group), Jan Krasnodebski (Expedia Group), Julia Neidhardt (TU Vienna), Irem Onder (UMass Amherst), Adrian Hilton (University of Surrey)
    Industry Track
    Where
    AP 3&4 (03 AP 00)

  • (1) Aarni Tuomi, Iis Tussyadiah and Jason Stienmetz. "Service Robots and the Changing Roles of Employees in Restaurants: A Cross Cultural Study." (2) Iis Tussyadiah and Graham Miller. "Imagining the Future of Travel: Technology and Sustainability Transitions." (3) Marion Joppe, Heting Bai, Jun Shao and Shujin Shu. "Planners’ Perception of Using Virtual Reality Technology in Tourism Planning." (4) Jialin Snow Wu, Chen Zheng, Shun Ye and Rob Law. "Love Too Deep or Hard to Leave? A Study of Mobile Application Loyalty."
    Research Track
    Where
    AP 1 (01 AP 00)

  • (1) Josep A. Ivars-Baidal, García Hernández María and Mendoza De Miguel Sofia. "Integrating overtourism in the smart tourism cities agenda." (2) Liu Liu, Yunpeng Li, Huiying Zhang and Esencan Terzibasoglu. "Government’s perception of constructing smart tourism cities." (3) tbd
    Research Track
    Where
    28 AP 02

  • (1) Alessandra Marasco and Barbara Balbi. "Designing accessible experiences for heritage visitors through virtual reality." (2) Daisy Fan and Anyu Liu. "The Effects of Online and Face-to-face Experiential Value Co-creation on Tourists’ Wellbeing." (3) Pablo Pereira-Doel, Xavier Font, Kayleigh Wyles and Jorge Pereira-Moliner. "Showering smartly. A field experiment using water-saving technology to foster pro-environmental behavior among hotel guests." (4) Ryan Yung, Catheryn Khoo-Lattimore and Leigh Ellen Potter. "VR the World: Investigating the Effectiveness of Virtual Reality for Destination Marketing through Presence, Emotion, and Intention." (5) Florian Zach, Dejan Krizaj and Ajda Pretnar. "Topic modelling tourism literature on innovation and technology."
    Research Track
    Where
    AP 2 (02 AP 00)

  • (1) Amra Delic, Judith Masthoff and Hannes Werthner. "The Effects of Group Diversity in Group Decision-Making Process in the Travel and Tourism Domain." (2) Koun Sugimoto. "Volunteered Geographic Information for Monitoring and Exploring Cycling Activities in the Japanese Nationwide Geographical Space." (3) Mete Sertkan, Julia Neidhardt and Hannes Werthner. "From Pictures to Travel Characteristics: Deep Learning-Based Profiling of Tourists and Tourism Destinations."
    Research Track
    Where
    80 MS 02

  • (1) Corné Dijkmans, Peter Kerkhof and Camiel Beukeboom. "Adapting to an Emerging Social Media Landscape: The Rise of Informalization of Company Communication in Tourism." (2) Kwang-Ho Lee, Sangguk Kang and Byeong Cheol Lee. "The Dualistic Model of Passion for Online Travel Community Activities: The Role of Real-Me and Emotional Loneliness."
    Research Track
    Where
    81 MS 02

  • Coffee break 2
    Where
    AP Foyer

  • Panel discussion on the use of technology for behavior change and resource conservation.
    Industry Track
    Where
    AP 3&4 (03 AP 00)

  • Panel discussion on how technologies can be leveraged to support inclusion in travel and tourism.
    Industry Track
    Where
    AP 1 (01 AP 00)

  • Panel discussion on the use of ICT to preserve world heritage. Chaired by UNESCO Chair on ICT to Develop and Promote Sustainable Tourism at World Heritage Sites.
    Industry Track
    Where
    AP 2 (02 AP 00)

  • IFITT AGM - IFITT Members Only
    Where
    AP 3&4 (03 AP 00)

  • Welcome Reception.

  • ENTER2020 Registration
    Where
    AP Foyer

  • (1) Kun Zhang, Qinghui Li, Hongyu Wang and Dongzhi Chen. "Exploring the presence of tourists’ photos through algorithmic visual content analysis." (2) Anneli Douglas, Pierre Mostert and Liandi Slabbert. "Identifying the marketing channels that will attract Millennials to National Parks." (3) Andre Luiz Soares, Luiz Mendes-Filho and Ulrike Gretzel. "ICT practices and Isomorphism in Tourism: Insights from hotel managers in Natal, Brazil."
    Research Track
    Where
    72 MS 03

  • (1) Meng-Mei Chen and Andreina Irene Ramon Scovino. "Which Photo Themes Evoke Higher Intention to Visit Switzerland?" (2) Si Ru Li, Yi Xuan Ong and Naoya Ito. "Credibility in Question: Travel Information Adoption Among Chinese Consumers in Canada and Singapore." (3 )Adriana Wacker and Aleksander Groth. "Projected and Perceived Destination Image of Tyrol on Instagram."
    Research Track
    Where
    AP 2 (02 AP 00)

  • (1) Dimitrios Buhalis and Emily Siaw Yen Cheng. "Exploring the Use of Chatbots in Hotels: Technology Providers’ Perspective." (2) María Dolores Flecha-Barrio, Jesús Palomo, Cristina Figueroa Domecq and Mónica Segovia-Perez. "Blockchain Implementation in Hotel Management." (3) Jean-Paul Calbimonte, Simon Martin, Davide Calvaresi, Nancy Zappelaz and Alexandre Cotting. "Semantic Data Models for Hiking Trail Difficulty Assessment."
    Research Track
    Where
    28 AP 02

  • (1) Heidrun Föhn, Sonja Böckler, Fabio Baumgartner, René Bauer and Ulrich Götz. "Enhancing Train Travel with Augmented Reality for Smartphones: The “Tales on Rails” Project." (2) Brigitte Stangl, Dandison C. Ukpabi and Sangwon Park. "Augmented Reality Applications: The Impact of Usability and Emotional Perceptions on Tourists’ App Experiences."
    Research Track
    Where
    80 MS 02

  • (1) Juan Pedro Mellinas. "Measuring the impact of Game of Thrones on tourism through online reviews." (2) Rosanna Leung and Elise Wong. "Will you pick me again? International Hotel Chains Brand Loyalty Reflection on User Reviews." (3) Juan Pedro Mellinas. "How language influence online ratings in the most iconic tourist spots." (4) Katja Anna Stadlthanner, Luisa Andreu and Xavier Font. "Using social media to promote pro-sustainability behaviours: a quasi-experimental study on message framing."
    Research Track
    Where
    81 MS 02

  • Panel discussion on development and implementation of autonomous vehicles and mobility.
    Industry Track
    Where
    AP 3&4 (03 AP 00)

  • Panel discussion on the use of AI-powered chatbots and translation to facilitate seamless travel.
    Industry Track
    Where
    AP 3&4 (03 AP 00)

  • IFITT Chapter Members to coordinate with Chapter Director
    Where
    23 AP 02

  • (1) David Massimo and Francesco Ricci. "Next-POI Recommendations for the Smart Destination Era." (2) Francisco Femenia-Serra and Ulrike Gretzel. "Influencer Marketing for Tourism Destinations: Lessons from a Mature Destination." (3) Jasmin Hopf, Melina Scholl, Barbara Neuhofer and Roman Egger. "Exploring the Impact of Multisensory VR on Travel Recommendation: A Presence Perspective."
    Research Track
    Where
    AP 3&4 (03 AP 00)

  • Panel discussion on the roles of tourism scholars in building the future of eTourism.
    Where
    AP 2 (02 AP 00)

  • Panel discussion on challenges and opportunities for Destination Management Organizations (DMOs) of the future.
    Industry Track
    Smart UK Day
    Where
    AP 1 (01 AP 00)

  • Panel discussion on privacy preservation and protection of personal data in travel and tourism.
    Industry Track
    Where
    AP 3&4 (03 AP 00)

  • (1) Yun Eui Lee, Sunny Sun, Rob Law and Lina Zhong. "Electronic distribution channels of airline ticket." (2) Katerina Volchek, Haiyan Song, Dimitrios Buhalis and Rob Law. "Exploring the Ways to Improve Personalisation: The Influence of Tourist Context on Service Perceptions." (3) Olena Ciftci, Eun-Kyong Choi and Katerina Berezina. "Customer Intention to Use Facial Recognition Technology at Quick-Service Restaurants." (4) Jakub Swacha and Agnieszka Miluniec. "Museum Apps investigated: Availability, Content and Popularity."
    Research Track
    Where
    80 MS 02

  • (1) Seunghun Shin and Zheng Xiang. "Social Media-Induced Tourism: A Conceptual Framework." (2) Danielle Barbe, Larissa Neuburger and Lori Pennington-Gray. "Follow Us on Instagram! Understanding the Driving Force behind Following Travel Accounts on Instagram." (3) Zhongyi Ma, Katerina Berezina and Cihan Cobanoglu. "Predicting Chinese travelers’ intentions to use Airbnb."
    Research Track
    Where
    81 MS 02

  • (1) Wen Zhang, Jeongmi Kim, Hany Kim and Daniel Fesenmaier. "The Tourism Story Project: Developing the Behavioral Foundations for an AI Supporting Destination Story Design." (2) Katarzyna Minor, Sheena Carlisle and Louise Dixey. "Rethinking digital foci - what are the real digital needs of Welsh tourism organisations?" (3) Lyndon Nixon. "An online image annotation service for destination image measurement." (4) Caroline Scarles, Naomi Klepacz, Suzanne van Even, Jean Yves Guillmaut and Michael Humbracht. "Bringing The Outdoors Indoors: Immersive Experiences of Recreation in Nature and Coastal Environments in Residential Care Homes."
    Research Track
    Where
    28 AP 02

  • (1) Andrei Kirilenko and Svetlana Stepchenkova. "Automated topic modeling of negative tourist reviews." (2) Yujia Chen, Iis Tussyadiah and Anyu Liu. "Will Guests Use Peer-to-Peer Accommodation Again after a Service Failure?" (3) Shihan Ma and Andrei Kirilenko. "Automated identification of tourist activities in social media photographs: a comparative analysis using visual-based, textual-based and joint-based methods." (4) Lauren Siegel, Iis Tussyadiah and Caroline Scarles. "Does Social Media Help or Hurt Destinations? A Qualitative Case Study."
    Research Track
    Where
    AP 2 (02 AP 00)

  • Gala dinner and awards ceremony. Dress code: dress like a royal!
    Where
    G Live

  • ENTER2020 Registration
    Where
    AP Foyer

  • (1) Sai Liang, Xiaoxia Zhang and Hui Li. "How to make guest reviews more informative? A case study of Airbnb." (2) Gizem Kayar, Tolga Sümer, Furkan Soytürk, Galip Erkin Doruk and Cihan Çobanoğlu. "Explore Music Data to Enhance Customer Satisfaction." (3) Ching-Hsu Huang. "Sustainable strategies of restaurant food surplus platform as a framework for responsible tourism in the sharing economy." (4) Nicole Stuber-Berries and Aline Stämpfli. "Destination Platform (App) for Profiling and Personalized Guest Communication: Factors that drive acceptance as the key for success – A field study from Swiss Alpine Destinations." (5) Shuyu Zhou and Anyu Liu. "Could the Artwork in Hotels Attract More Bookings? –A Study Using the Experimental Design Method." (6) Janine Videva, Elena Marchiori and Lorenzo Cantoni. "Assessing usability and user experience of immersive web VR platforms for tourism destinations." (7) Hyerhim Kim, Iis Tussyadiah and Leo Jago. "Framing effective cause-related marketing message online." (8) Estrella Díaz Sánchez, Águeda Esteban Talaya and Luisa Andreu. "Smart Tourism: Effects on Consumer Experience and Business Competitiveness." (9) Cristina Figueroa-Domecq, Allan Williams, Anna de Jong and Alessandra Alonso. "Technology is a woman’s best friend: Entrepreneurship and Management in Tourism." (10) Chung-En Yu. "Emotional Contagion in Human-Robot Interaction." (11) Yu Fai Chan, Rob Law and Jing Ma. "Revisiting “Disintermediation” in Travel Product Distribution of Airline Industry in Mobile Technology Era." (12) Sunyoung Hlee, Yerin Yhee, Namho Chung and Chulmo Koo. "Service Innovation by Design Thinking Methods: A Case of Seoul Children’s Grand Park (SCGP)." (13) Outi Kähkönen, Päivi Hanni-Vaara and Petra Paloniemi. "Developing Destination Experience and Digital Marketing in Co-creation Process – Case Cooperation of Ranua Municipality and Lapland University of Applied Sciences." (14) Martina Nannelli, Dimitrios Buhalis, Mariangela Franch and Maria della Lucia. "Disruption of the market structure: how the entry of the new short-term rental players has affected the competitive advantage’s forces in the tourism and hospitality accommodation service." (15) Junjiao Zhang, Tao Sun and Naoya Ito. "Independent or Interdependent? Examining the Self-construal Theory in the Processing of Online Travel Reviews." (16) Saadi Myftija and Linus W. Dietz. "CityRec — A Data-Driven Conversational Destination Recommender System (Demo)."
    Research Track
    Where
    AP Foyer (Austin Pearce Building)

  • Note that the workshop (approximately 40 minutes in length) will be run twice within the timeframe. The Considerate Group are developing an energy management app – Fluttr - designed to help hospitality SMEs reduce their energy consumption. This workshop will include a presentation on the history and development of the app, and how it fits in with the progress of the UK government towards achieving their climate goals. This will be followed by group discussion to allow participants to discuss potential challenges with the app and how it could be improved.
    Industry Track
    Where
    23 AP 02

  • Note that the workshop (approximately 40 minutes in length) will be run twice within the timeframe. The Considerate Group are developing an energy management app – Fluttr - designed to help hospitality SMEs reduce their energy consumption. This workshop will include a presentation on the history and development of the app, and how it fits in with the progress of the UK government towards achieving their climate goals. This will be followed by group discussion to allow participants to discuss potential challenges with the app and how it could be improved.
    Industry Track
    Where
    23 AP 02

  • Booking.com is the world’s largest online travel agent. During the last years we have applied Machine Learning to improve the experience of our customers and our business. We conducted an analysis on about 150 successful customer facing applications of Machine Learning. In this talk I will describe our approach, the many challenges we found, and the lessons we learned while scaling up such a complex technology across our organization. Our main conclusion is that an iterative, hypothesis driven process, integrated with other disciplines was fundamental to build 150 successful products enabled by Machine Learning
    Industry Track
    Where
    AP 3&4 (03 AP 00)

  • A panel discussion on the future of travel, focusing on state-of-the-art autonomous systems, immersive technologies, and space travel.
    Industry Track
    Where
    AP 3&4 (03 AP 00)

  • Networking Lunch
    Where
    AP Foyer

  • There will be a review of the various types of hotel and tourism related data that is available for free for academic research. A wide range of different examples of H&T research will be demonstrated. Professors who have previously utilized this data will share regarding their own experiences. There will be time to brainstorm on research opportunities for the future. Collaboration possibilities will be discussed. Third party data needs and options will be reviewed, including examples of correlating survey results. There will be time for questions and answers related to specific projects and we can talk about personalized research needs. Participants are welcome to mention ideas and needs prior to the event, so that sample data can be generated ahead of time. There will also be time to review analytic related resources that are available for the classroom, including student projects, training programs and student certifications.
    Industry Track
    Where
    AP 1 (01 AP 00)

  • JITT-IFITT joint workshop on the future of eTourism - all JITT Editorial Board and IFITT Board members are welcome.
    Where
    23 AP 02

  • ENTER2020 Registration
    Where
    AP Foyer

  • University of Surrey IFITT President PhD Workshop Chairs

  • 5-minute PhD Proposal Pitches
    Industry Track

  • Research Clinics

  • Lunch

  • Workshops on Publications, Grants, Employment, and Responsible Research

  • ‘Self-driving sex cars? Inside the research-media nexus’

  • Social - at delegate's expenses
    Industry Track

  • Panel discussion on development and implementation of autonomous vehicles and mobility.
    Industry Track
    Where
    AP 3&4 (03 AP 00)

  • Panel discussion on the use of AI-powered chatbots and translation to facilitate seamless travel.
    Industry Track
    Where
    AP 3&4 (03 AP 00)

  • Panel discussion on challenges and opportunities for Destination Management Organizations (DMOs) of the future.
    Industry Track
    Smart UK Day
    Where
    AP 1 (01 AP 00)

  • Panel discussion on privacy preservation and protection of personal data in travel and tourism.
    Industry Track
    Where
    AP 3&4 (03 AP 00)