The concept of the smart tourism city highlights digital convergence in cities that are tourism destinations and outlines directions for achieving greater destination competitiveness. The application of smart city principles to tourism destinations opens up opportunities for a variety of new features and functions of IT-enabled tourism products, systems, and services in smart cities. Importantly, the notion of smart tourism cities also promises a convergence of residents and visitors who now use Apps and technologies and co-create value in multiple tourism contexts (e.g. Airbnb, Yelp, Uber, Convention & Event, and Google Maps). Further, the convergence happens between touristic and residential city infrastructure, with tourism businesses making investments in the latter through public-private partnerships. This particular type of convergence can lead to superior on-site experiences, as travelers can experience enhancement in regards to their traveling patterns (e.g.,preference, time, space, and budget) in smart cities, as well as access to and use of entertainment, restaurants, shopping and banking. Yet, the radically changing IT-enabled smart cities and tourism destination is also prone to encounter a wide range of challenges to (co-)create superior tourism experiences. Careful design and development are therefore critical. Effective smart tourism cities design promises to significantly contribute to an integration of tourism into the fabric of cities, which is increasingly important given recent anti-tourism sentiment.
This special session aims to attract research investigating this exciting and rapidly emerging phenomenon of smart tourism cities to create better understandings of new forms of tourism and leisure in smart cities. Theoretical approaches and practical applications will be proposed and discussed. All contributions should therefore clearly address the practical and theoretical implications of the research reported.
The special session’s particular interest lies in papers that focus on (1) traveler behavior and technology-enhanced experiences in smart city environments (2) business applications and value creation within smart tourism cities. Topics of interest include, but are not limited to, the following:
All papers should be submitted as full papers or research notes to the ENTER2020 Research Track.