Caroline is Professor of Tourism in School of Hospitality and Tourism Management at the University of Surrey. Her key research interests lie in the areas of critical tourism, with particular focus on the role of the visual and technology in tourism. Bringing together her work on the visual, mobile technology and digital solutions in the visitor experience, Caroline’s recent research has focused on enriching the visitor experience through augmented reality and image recognition technology in arts and heritage. Caroline also conducts research in the area of sustainability through work on the socio-cultural impacts of tourism on communities and pro-environmental behaviour change.
Caroline is lead editor of the journal, Tourist Studies, and resource editor for Annals of Tourism Research. She holds several national and international appointments, including: executive committee member for BEST EN and the Association for Tourism in Higher Education, international advisor for the Geographies of Leisure and Tourism Research Group for the Royal Geographical Society with the Institute of British Geographers, a founding member of the International Network for Visual Studies in Organisations (inVISIO) and is a non-executive Director for Visit Surrey.