Rafael Oliveira graduated in Tourism and Public Administration. He is a Ph.D. Candidate in Knowledge Management and Organization at Federal University of Minas Gerais – Brazil. He has experience in public administration, working in the Secretary of Tourism of Minas Gerais State as Director of Research, Information and Statistics and as Superintendent of Tourism Policies. He is the owner of the “Tourism and Innovation” website (in Portuguese language): a space to discuss ICT concepts and innovation in tourism.
His research interests are smart and sustainable indicators for world heritage sites, web scraping techniques and the use of ITC to improve user’s experience in destinations.